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Refund and Returns Policy

Our refund and returns policy lasts 30 days from the date of purchase (order date). If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, undamaged packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Personalised – including engraved items
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase, e.g. original order number from us.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery or without our prior agreement.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a few days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account including pending payments, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@kerfim.com.

Exchanges

We only replace items if they are defective or damaged. for any other reason please contact us via email at orders@kerfim.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser. Please arrange for the original purchaser to contact us regarding the return.

Shipping returns

To return your product, you should first contact us at orders@kerfim.com to get a return authorisation number, once we have agreed to accept your return please send the item/s to:

Kerfim.com, 3 Inglewood Close, Bognor Regis, West Sussex, PO21 4LA

You will be responsible for paying for your own postage/shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original order shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at orders@kerfim.com for questions related to refunds and returns.